IT Support
Something broken, slow, or just not cooperating? Bring us the problem and we'll diagnose and fix it. One flat per-case fee up front, with clear communication if anything beyond the base fee is needed.
Tech trouble, handled.
From a machine that won't boot to software that won't behave, IT support is case-based: you tell us the problem, we diagnose and solve it, and we're upfront about anything beyond the base fee — before we do it.
What's included
- Diagnosis of the issue
- Hands-on fixes for hardware & software problems
- A flat fee per case, paid up front
- Clear communication before any extra work
- Honest advice on whether to fix or replace
What we help with
- Slow, crashing, or unbootable computers
- Software install, setup & troubleshooting
- Virus & malware cleanup and prevention
- Backups, files & data recovery help
- New device setup & migrations
Open a case, get it sorted.
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01
Open a case
Tell us what's going wrong and pay the flat per-case fee to get started.
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02
Diagnose
We track down the real cause — not just the symptom.
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03
Fix & advise
We resolve it, and if extra parts or labor are needed, we explain the cost first.
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04
Follow-up
We make sure it's working and share tips to keep the problem from coming back.
IT support FAQ.
Why might it cost more than the base fee?
The per-case fee covers diagnosis and standard hands-on work. If the fix needs extra parts, licenses, or significant additional labor, we'll explain the added cost before doing the work — no surprises.
Do you work remotely or in person?
Both are possible — many issues can be solved remotely, and local hands-on help is available on request.
What if it can't be fixed?
We'll tell you honestly and help you weigh a repair against a replacement or a custom build, so you're not throwing money at a lost cause.